{"id":14,"date":"2026-06-02T14:11:42","date_gmt":"2026-06-02T14:11:42","guid":{"rendered":"https:\/\/dermaura.com.tr\/?page_id=14"},"modified":"2026-06-02T14:12:29","modified_gmt":"2026-06-02T14:12:29","slug":"iadepolitikasi","status":"publish","type":"page","link":"https:\/\/dermaura.com.tr\/en\/iadepolitikasi\/","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"<h6>Madde 1 Genel \u0130lke<\/h6>\n<p>Sat\u0131n al\u0131nan reklam paketleri dijital ve an\u0131nda ifa edilen hizmet niteli\u011findedir. <br \/>Bu nedenle aktivasyon sonras\u0131nda cayma hakk\u0131 yoktur, iade yap\u0131lmaz (TKHK m.15\/1-\u011f).<br \/>Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi uyar\u0131nca genel kural cayma hakk\u0131n\u0131n bulunmamas\u0131d\u0131r. Ancak a\u015fa\u011f\u0131da say\u0131lan istisnai hallerde iade yap\u0131labilir. (Bkz. Madde 3).<\/p>\n<h6>Madde 2 \u0130ade Yap\u0131lmayan Durumlar<\/h6>\n<p>\u0130lan\u0131n erken kald\u0131r\u0131lmas\u0131,<br \/>\u0130lan\u0131n sonradan kurallara ayk\u0131r\u0131 hale gelmesi,<br \/>Kullan\u0131c\u0131 hesab\u0131n\u0131n s\u00f6zle\u015fme ihlali nedeniyle kapat\u0131lmas\u0131,<br \/>Paket s\u00fcresinin bitmesi veya promosyon kodunun kullan\u0131lmamas\u0131,<br \/>G\u00f6r\u00fcn\u00fcrl\u00fck\/performans beklentisinin kar\u015f\u0131lanmamas\u0131.<br \/>Kredi kart\u0131 ters ibras\u0131 (chargeback) veya \u00f6deme itiraz\u0131 s\u00fcre\u00e7lerinin k\u00f6t\u00fcye kullan\u0131lmas\u0131 halinde iade yap\u0131lmaz; do\u011facak her t\u00fcrl\u00fc masraf ve zarar Al\u0131c\u0131\u2019ya r\u00fccu edilir.<br \/>Promosyon\/hediye kodlar\u0131 kullan\u0131ld\u0131\u011f\u0131nda nakdi iade yap\u0131lmaz. Kullan\u0131lmayan promosyon kodlar\u0131 ise hak kayb\u0131na yol a\u00e7ar; bu durumda dostilan\u2019\u0131n herhangi bir iade veya telafi sorumlulu\u011fu bulunmaz.<\/p>\n<h6>Madde 3 \u0130ade Yap\u0131labilecek \u0130stisnai Durumlar<\/h6>\n<p>Dostilan kaynakl\u0131 ve hizmet hi\u00e7 aktive edilmemi\u015fse,<br \/>Yasal engel nedeniyle hizmet ifa edilemez hale gelmi\u015fse.<br \/>Bu hallerde bedel iadesi yap\u0131l\u0131r veya e\u015fde\u011fer hak tan\u0131mlan\u0131r (dostilan\u2019\u0131n se\u00e7imiyle).<\/p>\n<h6>Madde 4 Prosed\u00fcr<\/h6>\n<p>Talep, olaydan itibaren 7 g\u00fcn i\u00e7inde yaz\u0131l\u0131 olarak (destek@dostilan.com) yap\u0131lmal\u0131d\u0131r. <br \/>\u0130ade, ayn\u0131 \u00f6deme kanal\u0131 \u00fczerinden yap\u0131l\u0131r. Promosyon\/hediye paketlerde nakdi iade yap\u0131lmayabilir.<\/p>\n<h6>Madde 5 \u00d6ncelik S\u0131ras\u0131<\/h6>\n<p>\u0130\u015fbu [S\u00f6zle\u015fme\/Politika], Platform\u2019da yay\u0131mlanan di\u011fer belgelerle birlikte uygulan\u0131r. \u00c7eli\u015fki halinde emredici mevzuat (\u00f6zellikle 6502 TKHK, 6698 KVKK, 5651, FSEK, SMK) sakl\u0131 kalmak \u00fczere a\u015fa\u011f\u0131daki s\u0131ra uygulan\u0131r:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Madde 1 Genel \u0130lke Sat\u0131n al\u0131nan reklam paketleri dijital ve an\u0131nda ifa edilen hizmet niteli\u011findedir. Bu nedenle aktivasyon sonras\u0131nda cayma<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dermaura.com.tr\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dermaura.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dermaura.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dermaura.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dermaura.com.tr\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":2,"href":"https:\/\/dermaura.com.tr\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":16152,"href":"https:\/\/dermaura.com.tr\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/16152"}],"wp:attachment":[{"href":"https:\/\/dermaura.com.tr\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}